Terms of Service — Re:Fill

Effective date: 2026-09-10 Last updated: 2026-09-24

From the effective date above, these Terms of Service (“Terms”) are a binding agreement between you and the sole trader in the Republic of Korea operating as Jansevt Labs (“we”, “us”, “our”), governing your use of the mobile application Re:Fill (the “App”). By downloading, installing, or using the App, you agree to these Terms. Our Privacy Policy identifies the operator and describes how personal data is handled; reading or acknowledging that notice is not a substitute for any separate consent or authorisation that applicable law requires. If you do not agree to these Terms, do not use the App.

These Terms cover use of the App on Android and iOS, including pre-release testing as well as publicly released versions. They do not retroactively change rights or obligations that arose before the effective date.

1. Important medical disclaimer — please read first

Re:Fill is a personal reminder and tracking tool. It is not a medical device and does not provide medical advice.

The App does not provide medical, pharmaceutical, diagnostic, or treatment advice, and is not a substitute for professional judgment.

Always consult a qualified doctor, pharmacist, or other healthcare professional before starting, stopping, or changing any medication, supplement, or dosage, and for any questions about your health.

Do not rely on the App as your only safeguard for taking medication. Reminders are delivered as local notifications and may be delayed or missed for reasons outside our control — for example, if your device is off, in battery‑saver/Do‑Not‑Disturb mode, restarted, out of power, or if system permissions are disabled.

You are responsible for the accuracy of the information you enter (names, dosages, quantities, schedules). The App calculates reminders and refill estimates from what you enter; incorrect input produces incorrect results.

In an emergency, contact your local emergency services or a healthcare professional immediately. Do not use the App for emergencies.

You use the App at your own discretion and risk.

2. The service

Re:Fill helps you set reminders for medications and supplements, log doses you have taken, and track when you may be running low and need a refill. Core features work locally on your device. Optional features (cloud backup/restore, which require sign‑in) and advertising are described below and in the Privacy Policy.

We may add, change, or remove features at any time. The App is provided for personal, non‑commercial use.

3. Eligibility and age

Re:Fill is a general-audience service intended for people aged 13 or older. A store age rating describes whether the App's content is suitable for an age group; it does not verify your age or establish whether you can consent to a particular use of personal data. The App does not ask for or verify your date of birth, age, adult status or guardian status.

People aged 13–17 may use the App. If the law where you live requires a parent or legal guardian to agree to these Terms or authorise a particular feature's processing, you may use the App or that feature only when the applicable requirement has been met. Optional cloud backup sends account-linked medication and supplement records to Firebase cloud storage managed for Re:Fill; signing in with Google or Apple, or obtaining store purchase approval, is not by itself guardian authorisation for that processing. If you are under 13, do not use the App. By using the App, you represent that you satisfy the eligibility requirements that apply to you.

4. Your account (optional)

You can use the App’s core features without an account.

Cloud backup and restore require you to sign in with Google (Android) or Apple (iOS). You are responsible for maintaining the security of the account and device you use to sign in, and for activity that occurs under your account.

You may request deletion of your account and linked live cloud data from within the App. Provider soft‑delete, recovery‑backup, log, and other retention windows described in the Privacy Policy do not disappear instantly. You may alternatively request deletion at the Account & Data Deletion page or via support@jansevtlabs.com.

5. Your content and data; backups

The information you enter (“Your Content”) belongs to you. You grant us only the limited permission needed to operate the App’s features for you (for example, to store a cloud backup when you request it).

You are responsible for keeping your own records. Cloud backup is provided as a convenience and we do not guarantee that backups will always be available, complete, or recoverable. We strongly recommend you do not rely on the App as the sole record of important health information.

The App lets you export your data (e.g., as PDF or spreadsheet files) and share it. Once you export or share a file, it leaves the App and is your responsibility; we are not responsible for what happens to data you choose to share.

Feedback (optional). The App lets you send feedback, questions, or bug reports to the developer. This is a one‑way channel: we read messages but cannot promise an individual reply. The App attaches no dedicated account/email/user‑ID field, but free text and diagnostic context can still identify you, so the message is not promised to be anonymous. Do not submit health information, unlawful or abusive content, other people’s personal information, or anything you do not want stored. By sending ordinary feedback, you allow us to use it to operate, support, and improve the App, subject to the Privacy Policy and applicable law, with no obligation to you or compensation. This does not authorise the use of incidental health information; its restricted review and prompt removal follow the Privacy Policy.

6. In‑app purchases (“Remove Ads”)

The App supports a single, optional, one‑time non‑consumable purchase that removes ads (the “Remove Ads” purchase). When the product is available through the relevant app store, its price is the amount that the Apple App Store or Google Play displays at the time of purchase.

Payment is processed by the app store (Apple or Google), not by us. We do not receive or store your payment‑card or billing details. Your purchase is also governed by the store’s terms.

Purchases and restoration: No Re:Fill account or sign-in is required. Use the Apple App Store or Google Play account that owns the purchase (or eligible Apple Family Sharing access). On a new or reinstalled device using the same store, use Restore purchases if the purchase has not already been applied. The store may request authentication. Purchases are store-specific: a Re:Fill account or medication backup does not transfer an Apple purchase to Google Play, or vice versa. Unlinking, changing or deleting a Re:Fill account does not cancel the purchase. First verification after reinstall or an update from an older account-linked version may need an internet connection; an unavailable service may delay verification and restoration.

Family Sharing (Apple): the “Remove Ads” purchase is enabled for Apple Family Sharing, so it may be shared with your Apple Family group, subject to Apple’s settings, which Apple controls.

Refunds: refunds are handled by Apple or Google under their respective policies (for example, Apple’s reportaproblem.apple.com or Google Play’s refund process). We are generally unable to issue store refunds directly.

The purchase removes ads from the App; it does not change any other feature.

7. Advertising

Unless you have purchased “Remove Ads,” the App can display advertising served through Google AdMob after its first 168 hours on the device. During that no-ads period it does not run UMP or initialize Mobile Ads. Afterwards, the App marks every UMP request under age of consent, so UMP does not ask for adult advertising consent. When UMP reports that ads may be requested, the App separately configures Mobile Ads as child-directed with a G-rated content ceiling before initialization. It does not ask for or infer age; adults receive the same restricted treatment. Every ad request is also marked non-personalized and restricted-data-processing, and the App does not use the Android advertising ID or iOS IDFA. Google’s published bidding rules exclude child-directed requests from third-party real-time bidding (RTB). The App applies that treatment to every request. Google still processes advertising information, and eligible limited ads may use invalid-traffic-only on-device storage; this does not mean that all processing by separate service or creative-delivery providers is absent. The Privacy Policy gives the current recipient, on-device storage and remaining release-condition details. Ads are provided by third parties; to the extent permitted by law, we are not responsible for third-party ad content.

8. Acceptable use

You agree not to:

use the App for any unlawful purpose or in violation of these Terms;

reverse‑engineer, decompile, or attempt to extract source code, except to the extent this restriction is prohibited by applicable law;

interfere with or disrupt the App or the servers/networks it relies on, or attempt to bypass security or access other users’ data;

use the App to store or share content that infringes others’ rights or violates the law;

misuse the in‑app purchase, ads, or backup systems (e.g., fraud or abuse).

9. Intellectual property

The App, the Re:Fill name, the Jansevt Labs brand, and all related software, text, graphics, and design are owned by us or our licensors and are protected by intellectual‑property laws. We grant you a personal, limited, non‑exclusive, non‑transferable, revocable license to use the App for your personal use, subject to these Terms and the app store’s terms. All rights not expressly granted are reserved. Your Content remains yours.

10. Third‑party services

The App relies on third‑party services, including Google (Firebase, AdMob, Google Play) and Apple (Sign in with Apple, the App Store). Your use of those services is also subject to their terms and privacy policies. We are not responsible for third‑party services, and their availability is outside our control.

11. Disclaimers

To the maximum extent permitted by law, the App is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non‑infringement. We do not warrant that the App will be uninterrupted, error‑free, secure, or that reminders will always be delivered on time. See also the medical disclaimer in Section 1.

12. Limitation of liability

To the maximum extent permitted by law:

We will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising from or related to your use of (or inability to use) the App — including any missed, delayed, or incorrect reminder, or any health consequence — even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claim relating to the App will not exceed the greater of (a) the amount you paid us for the App in the 12 months before the claim, or (b) US$10 (or the local equivalent).

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law, or your mandatory statutory consumer rights.

13. Termination

You may stop using the App and delete it at any time. We may suspend or terminate your access if you materially breach these Terms or if required by law or by an app store. Sections that by their nature should survive termination (e.g., 1, 9, 11, 12, 14) will survive.

14. Governing law and disputes

These Terms are governed by the laws of the Republic of Korea, without regard to its conflict‑of‑laws rules. Subject to mandatory law, disputes will be submitted to the competent courts of the Republic of Korea.

Consumer carve‑out: If you are a consumer, this does not deprive you of the protection of mandatory provisions of the law of your country of residence, and you may have the right to bring proceedings in your local courts.

15. App store terms

15.1 Apple App Store

If you obtained the App from the Apple App Store, you acknowledge and agree that:

These Terms are between you and us only, not with Apple; Apple is not responsible for the App or its content.

The license granted is a non‑transferable license to use the App on Apple‑branded devices you own/control, as permitted by the Usage Rules in Apple’s Media Services Terms and Apple’s standard Licensed Application End User License Agreement (https://www.apple.com/legal/internet-services/itunes/dev/stdeula/), which apply in addition to these Terms.

Apple has no obligation to furnish any maintenance or support for the App.

To the extent permitted by law, Apple has no warranty obligation, and any claims of non‑conformance to warranty are our responsibility, not Apple’s.

Apple is not responsible for addressing any claims relating to the App, including product‑liability, regulatory, or intellectual‑property claims.

Apple and its subsidiaries are third‑party beneficiaries of these Terms and may enforce them against you.

You represent that you are not located in a country subject to a U.S. Government embargo (or designated “terrorist‑supporting”) and are not on any U.S. Government restricted‑parties list.

15.2 Google Play

If you obtained the App from Google Play, your use is also subject to the Google Play Terms of Service. The App is provided by us, not by Google, and Google is not responsible for the App.

16. Changes to these Terms

We may update these Terms from time to time. We will post the updated version with its “Last updated” date and a separate “Effective date” and, where required, provide additional notice. Your continued use of the App after changes take effect means you accept the updated Terms. If a change conflicts with a contract term, the provision more favorable to you applies where required by law.

17. General

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the App and supersede prior understandings.

Severability. If any provision is held unenforceable, the remaining provisions remain in effect.

No waiver. Our failure to enforce any right or provision is not a waiver of it.

Assignment. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or transfer of the App, with notice where required.

Force majeure. We are not liable for failures or delays caused by events beyond our reasonable control.

Language. These Terms are provided in English. If we provide a translation, the English version controls to the extent permitted by applicable law.

Notices. We may provide notices through the App or at the contact address below.

18. Digital Services Act (users in the European Union)

This section applies if you are in the European Union. It is provided under Regulation (EU) 2022/2065 (the Digital Services Act, or “DSA”).

18.1 What we store, and what we do not

Re:Fill runs primarily on your device. If you sign in and request it, we store an optional cloud backup of your records. We also store the limited account, entitlement, feedback, and operational data described in the Privacy Policy. The user‑provided cloud storage function makes us a provider of a hosting service under the DSA.

Nothing you enter is ever shown to anyone else. The App has no sharing, publishing, messaging, comments, feed, search, or marketplace — there is no way for one user to see another user’s content, so we do not disseminate anything to the public.

Because of that:

We do not routinely screen, filter, rank, recommend, or moderate what you store. Backups are not end‑to‑end encrypted; controlled administrative access may be used where necessary for security, recovery, a valid legal order, or another purpose disclosed in the Privacy Policy and these Terms.

We use no automated content‑moderation tools and no algorithmic decision‑making for this purpose, and we operate no internal complaint‑handling system for content decisions.

While we qualify as a micro or small enterprise and are not designated as a very large online platform, Article 15(2) exempts us from its annual content-moderation transparency report. That exemption does not remove our duties to handle illegal-content notices, explain qualifying restrictions, or report qualifying threats to life or safety.

18.2 When we may restrict content or an account

The rules on what you may store are in Section 8 (Acceptable use). We will restrict, remove, or suspend content or an account only where:

an authority of an EU Member State issues us a valid order to act against illegal content (Article 9);

we receive a valid notice under Section 18.3 and conclude the content is illegal;

you have materially breached these Terms; or

applicable law or an app store requires it (see Section 13).

When we impose a restriction because information is illegal or incompatible with these Terms, we provide a clear and specific statement of reasons as required by Article 17, at the latest when the restriction is imposed. It explains the action, scope and relevant duration, the facts, legal or contractual grounds, any automated means used for detection or decision-making, and the available ways to contest the decision. Article 17 applies where the relevant electronic contact details are known, subject to its exceptions. You may reply to the address in Section 19 to ask us to reconsider, without limiting your right to seek relief before a competent court. We do not operate a formal Article 20 internal complaint-handling system.

Orders to provide existing information about specific users are handled separately under Article 10; such an order does not by itself require content deletion. For orders under Articles 9 and 10, we inform the affected user of the order, its effect, reasons and available remedies, and, for Article 9, its territorial scope, at the latest when we give effect to it or at the time specified by the issuing authority where applicable. We follow applicable civil and criminal procedural requirements, including lawful restrictions on notification. The exclusion of Article 9 orders from Article 17 does not remove this separate notification duty.

Where we become aware of information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of a person has taken place, is taking place, or is likely to take place, we will inform the competent law‑enforcement or judicial authorities (Article 18).

18.3 Reporting illegal content (notice and action)

Anyone — you do not need an account — may tell us about illegal content on our service by email to support@jansevtlabs.com. Notices may be submitted electronically, and this is the mechanism required by Article 16.

So that we can act, please include all of the following:

a substantiated explanation of why you believe the information is illegal;

a clear indication of the exact electronic location and enough detail to identify the specific information you consider illegal. If you know an exact URL, object or document identifier, include it. Cloud backups are private: if you cannot see an internal identifier, describe the account connection, known account email, backup date and time zone, and the relevant part of the backup so we can help clarify the location privately. An email address alone may not identify the relevant backup or information;

your name and email address — not required if your notice concerns an offence referred to in Articles 3 to 7 of Directive 2011/93/EU; and

a statement that you believe in good faith that what you have told us is accurate and complete.

Do not send passwords, access tokens, full backups or copies of illegal material to make a report. Reporting does not require an App account or give you access to another person's data. We may ask for the minimum further detail needed to identify the information.

If you give us electronic contact details, we will confirm receipt without undue delay. We will also notify you of our decision and available remedies without undue delay, including a decision not to take action. We handle notices in a timely, diligent, non-arbitrary and objective way, and disclose any automated means used in processing or deciding your notice. You can reply to the address in Section 19 to request reconsideration; applicable judicial remedies remain available. A report does not automatically establish illegality or result in deletion.

18.4 Points of contact

For authorities (Article 11) — Member State authorities, the European Commission, and the European Board for Digital Services may reach us by electronic means at support@jansevtlabs.com. Communications may be in English; we also accept Korean.

For users (Article 12) — write to the same address. A person reads and answers it; it is not handled solely by automated tools. The in‑app feedback form is one‑way and has no reply address or dedicated account field, but is not guaranteed anonymous; use email if you want a reply.

18.5 Our legal representative in the European Union (Article 13)

We are not established in the European Union, so we have designated a legal representative there. Member State authorities, the European Commission and the European Board for Digital Services may address the representative instead of, or in addition to, us. Designating a representative does not shift our own responsibility — we remain liable for meeting our obligations.

Name: Data Protection Representative Limited, trading as DataRep (registered in Ireland, company number 616588)

Postal address: DataRep, 77 Camden Street Lower, Dublin, D02 XE80, Ireland — address the envelope to DataRep, not to Jansevt Labs, or it may not reach them, and name Jansevt Labs; Re:Fill inside the letter

Email: digitalrequest@datarep.com, putting Jansevt Labs; Re:Fill in the subject line

Telephone: +353 (1) 919 8899

Member State of designation: Ireland

Please use the representative for Digital Services Act matters only. For help with the App or any other question, write to us at support@jansevtlabs.com. For requests about your personal data, you may contact us directly at that support address or use the data-protection representative contacts in our Privacy Policy. Those representative contacts are separate from the DSA email above.

19. Contact us

Email: support@jansevtlabs.com